AEC Paris

In our &quot;Frequently Asked Questions&quot; section you can find all the information you need. If you still need our help, please contact us using the following <a href="https://atelier-emma-chloe.fr/pages/contact">contact form</a>.

In our "Frequently Asked Questions" section you can find all the information you need. If you still need our help, please contact us using the following contact form.

I want to place an order, I have not received my order or I have an incident with an order that I have received. Who do I contact?

I need information about AEC Paris

Customer service contact

I've lost my Gift Card's code.

Can I return a product purchased with a Gift Card?

How do I check my Gift card's balance?

Does the Gift Card expire?

Do you have a physical Gift Card?

How do I purchase a Gift Card?

Gift Card

Can the colour of the stones vary?

What warranty is offered with your products?

Jewellery warranty

How do I take care of my jewelry?

Can I bathe with my jewelry?

Jewelry Care

Are all items shown on the website currently in stock?

Do you replace out-of-stock items?

Stock

How do I figure out my ring size?

Size

Can an item's price change?

Pricing

Is it safe to use my credit card on the website?

Why might my card have been rejected?

What payment methods can I use to place my order?

How does the order process work?

Why can't I place my order or complete the check-out process?

How can I check that I have placed my order correctly?

Can I unsubscribe from the AEC Paris newsletter?

How many languages is the site available in?

Can I modify my order once it has been placed?

Can I remove an item from my order?

Can I receive periodic email uptades with the latest AEC Paris additions and offer?

What is the shopping process?

How long do I have to make a return?

What is your returns policy?

What are the exchange and return terms?

To which countries do you ship? copy

How long will my order take to arrive?

Shipping Information

I need assistance to place an order

What do I do if I have not received my order?

How do I track my order?

I have placed an order but have not received the confirmation email

Can I cancel my order?

I haven't received my order

I have received the wrong product, what can I do?

In which cases can I return an item?

What should I do to make a return?

I have received my order

I want to distribute for AEC Paris, who do I contact?

Contacts

I want to work at AEC Paris, who do I contact?

Job search

To which countries do you ship?

How long do I have to make a return? copy

Can I cancel my order? copy

I have placed an order but have not received the confirmation email copy

How do I track my order? copy

What should I do to make a return? copy

I want to collaborate with AEC Paris, who do I contact?

Frequently Asked Questions

I want to place an order, I have not received my order or I have an incident with an order that I have received. Who do I contact?Updated 10 days ago