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Frequently Asked Questions

To which countries do you ship?

Nowadays, we deliver to the following countries. All orders, are prepared within 48 business hours after the order confirmation date. This preparation time can vary according to peak season, like Black Friday or Christmas. Algeria. Andorra. Argentina

How do I figure out my ring size?

Are you having troubles finding your correct ring size? It's very easy! Don't worry, it's very easy to find it if you know how to check it. A - USING AN EXISTING RING WHICH FITS PROPERLY TO THE FINGER. Pick a ring that fits you properly and measure i

Can I modify my order once it has been placed?

To ensure swift delivery, orders are forwarded to our logistics teams shortly after they are placed. Once this step is completed, unfortunately, we are unable to modify or cancel the order. Upon receiving your package, should you wish to return the o

How long do I have to make a return? copy

To initiate a return, you have 14 working days from the date of delivery of the order.

Can I cancel my order? copy

To ensure fast delivery, orders are forwarded to our logistics teams shortly after validation. Once this step is completed, it is unfortunately not possible for us to modify or cancel the order.

I have placed an order but have not received the confirmation email copy

Every time you place an order on our website, you'll receive a confirmation email. If you don't receive this, we recommend checking your spam folder. If you cannot find it, get in touch with our customer service team using this contact form.

How do I track my order? copy

We want you to allow you to track your orders at any time. As such, when we ship your order, you'll receive a confirmation email with a link to track your order directly. If you have any questions or need to add more information for your order's deli

What should I do to make a return? copy

If you wish to return one or more products from your order, you have a period of 14 working days from the date of delivery. To make a return, please follow the procedure below:. Once we have received your return, our team will process the exchange, i

I want to collaborate with AEC Paris, who do I contact?

If you wish to collaborate or establish a partnership with AEC Paris, please contact us at: [email protected]