AEC Paris

In all the following assumptions, whenever it is not related to a personalized item:<ul><li style="font-family: Arial, Helvetica, sans-serif;">I chose the wrong size</li><li style="font-family: Arial, Helvetica, sans-serif;">The product is not what I expected</li><li style="font-family: Arial, Helvetica, sans-serif;">I received my order in poor conditions</li></ul>In all cases, the returned products must be in perfect conditions and show no evident signs of use, or else no return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to AEC Paris in perfect conditions. If you have trouble finding a suitable packaging, we recommend using the original box that your order came in. If the items are received in poor conditions, we don&apos;t be able to carry out the return as requested.

In all the following assumptions, whenever it is not related to a personalized item:. In all cases, the returned products must be in perfect conditions and show no evident signs of use, or else no return will be carried out. It is your responsibility

In which cases can I return an item?

I have received my order

I've lost my Gift Card's code.

Can I return a product purchased with a Gift Card?

How do I check my Gift card's balance?

Does the Gift Card expire?

Do you have a physical Gift Card?

How do I purchase a Gift Card?

Gift Card

Can the colour of the stones vary?

What warranty is offered with your products?

Jewellery warranty

How do I take care of my jewelry?

Can I bathe with my jewelry?

Jewelry Care

Are all items shown on the website currently in stock?

Do you replace out-of-stock items?

Stock

How do I figure out my ring size?

Size

Can an item's price change?

Pricing

Is it safe to use my credit card on the website?

Why might my card have been rejected?

What payment methods can I use to place my order?

How does the order process work?

Why can't I place my order or complete the check-out process?

How can I check that I have placed my order correctly?

Can I unsubscribe from the AEC Paris newsletter?

How many languages is the site available in?

Can I modify my order once it has been placed?

Can I remove an item from my order?

Can I receive periodic email uptades with the latest AEC Paris additions and offer?

What is the shopping process?

How long do I have to make a return?

What is your returns policy?

What are the exchange and return terms?

To which countries do you ship? copy

How long will my order take to arrive?

Shipping Information

I need assistance to place an order

What do I do if I have not received my order?

How do I track my order?

I have placed an order but have not received the confirmation email

Can I cancel my order?

I haven't received my order

I have received the wrong product, what can I do?

What should I do to make a return?

I want to distribute for AEC Paris, who do I contact?

Contacts

I want to place an order, I have not received my order or I have an incident with an order that I have received. Who do I contact?

In which cases can I return an item?Updated 3 months ago