We recommend that you get in touch with our customer service team through the form here, in order to exchange this for the correct product.

We recommend that you get in touch with our customer service team through the form here, in order to exchange this for the correct product.

I have received the wrong product, what can I do?

In all the following assumptions, whenever it is not related to a personalized item:. In all cases, the returned products must be in perfect conditions and show no evident signs of use, or else no return will be carried out. It is your responsibility

In all the following assumptions, whenever it is not related to a personalized item:<ul><li style="font-family: Arial, Helvetica, sans-serif;">I chose the wrong size</li><li style="font-family: Arial, Helvetica, sans-serif;">The product is not what I expected</li><li style="font-family: Arial, Helvetica, sans-serif;">I received my order in poor conditions</li></ul>In all cases, the returned products must be in perfect conditions and show no evident signs of use, or else no return will be carried out. It is your responsibility to provide adequate packaging to make sure that the items arrive to AEC Paris in perfect conditions. If you have trouble finding a suitable packaging, we recommend using the original box that your order came in. If the items are received in poor conditions, we don&apos;t be able to carry out the return as requested.

In which cases can I return an item?

If you wish to return one or more products from your order, you have a period of 14 working days from the date of delivery. To make a return, please follow the procedure below:. Once we have received your return, our team will process the exchange, i

If you wish to return one or more products from your order, you have a period of 14 working days from the date of delivery.To make a return, please follow the procedure below:<ul><li style="font-family: Arial, Helvetica, sans-serif;">Fill out a return form including your name, surname, order number, reason for return, and specify whether you would like an exchange, credit note, or refund.</li><li style="font-family: Arial, Helvetica, sans-serif;">Place the items to be returned along with the return form in a sturdy and securely closed package. The jewelry must be in their original condition and not have been damaged during transportation.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">Contact our customer service via our contact form to obtain the return address.</li></ul>Once we have received your return, our team will process the exchange, issue a voucher, or refund your jewelry according to your request.

What should I do to make a return?

AEC Paris

I have received my order

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Gift Card

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What are the exchange and return terms?

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