AEC Paris

When your order leaves our warehouse (average preparation time: 24-48 hours), you&apos;ll receive an email with your tracking number and a link through which to check the status of your order and the courier name. If the information has not been updated, check again after 24 hours.If the information is not updated, or if the courier claims to have delivered your order, but you have not yet received it, please get in touch with our customer service team via <a href="https://atelier-emma-chloe.fr/pages/contact">the contact form</a>.

When your order leaves our warehouse (average preparation time: 24-48 hours), you'll receive an email with your tracking number and a link through which to check the status of your order and the courier name. If the information has not been updated,

What do I do if I have not received my order?

I haven't received my order

I've lost my Gift Card's code.

Can I return a product purchased with a Gift Card?

How do I check my Gift card's balance?

Does the Gift Card expire?

Do you have a physical Gift Card?

How do I purchase a Gift Card?

Gift Card

Can the colour of the stones vary?

What warranty is offered with your products?

Jewellery warranty

How do I take care of my jewelry?

Can I bathe with my jewelry?

Jewelry Care

Are all items shown on the website currently in stock?

Do you replace out-of-stock items?

Stock

How do I figure out my ring size?

Size

Can an item's price change?

Pricing

Is it safe to use my credit card on the website?

Why might my card have been rejected?

What payment methods can I use to place my order?

How does the order process work?

Why can't I place my order or complete the check-out process?

How can I check that I have placed my order correctly?

Can I unsubscribe from the AEC Paris newsletter?

How many languages is the site available in?

Can I modify my order once it has been placed?

Can I remove an item from my order?

Can I receive periodic email uptades with the latest AEC Paris additions and offer?

What is the shopping process?

How long do I have to make a return?

What is your returns policy?

What are the exchange and return terms?

To which countries do you ship? copy

How long will my order take to arrive?

Shipping Information

I need assistance to place an order

How do I track my order?

I have placed an order but have not received the confirmation email

Can I cancel my order?

I have received the wrong product, what can I do?

In which cases can I return an item?

What should I do to make a return?

I have received my order

I want to distribute for AEC Paris, who do I contact?

Contacts

I want to place an order, I have not received my order or I have an incident with an order that I have received. Who do I contact?

What do I do if I have not received my order?Updated 3 months ago