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I haven't received my order

What do I do if I have not received my order?

When your order leaves our warehouse (average preparation time: 24-48 hours), you'll receive an email with your tracking number and a link through which to check the status of your order and the courier name. If the information has not been updated,

How do I track my order?

We want you to allow you to track your orders at any time. As such, when we ship your order, you'll receive a confirmation email with a link to track your order directly. If you have any questions or need to add more information for your order's deli

I have placed an order but have not received the confirmation email

Every time you place an order on our website, you'll receive a confirmation email. If you don't receive this, we recommend checking your spam folder. If you cannot find it, get in touch with our customer service team using this contact form.

Can I cancel my order?

To ensure fast delivery, orders are forwarded to our logistics teams shortly after validation. Once this step is completed, it is unfortunately not possible for us to modify or cancel the order.