Yes all payment are processed through PayPal or Stripe, two international online payment management operators that offer complete guarantees to ensure that transactions are carried out securely.

Yes all payment are processed through PayPal or Stripe, two international online payment management operators that offer complete guarantees to ensure that transactions are carried out securely.

Is it safe to use my credit card on the website?

Your card may be rejected for the following reasons:

Your card may be rejected for the following reasons:&#xA0;<ul><li style="font-family: Arial, Helvetica, sans-serif;">The card may have expired. Check that your card has not passed its expiry date.</li><li style="font-family: Arial, Helvetica, sans-serif;">You may have exceeded your card limit. Check with your bank that your card has not exceeded its limit for making purchases.</li><li style="font-family: Arial, Helvetica, sans-serif;">You may have entered some information incorrectly. Check that you have filled in all the necessary fields correctly.</li></ul>

Why might my card have been rejected?

We accept the following payment methods: Credit card, PayPal and Alma. We accept the following credit cards: Visa, Visa Electron, MasterCard, American Express and other international credit cards. We also offer the Alma service for countries within t

We accept the following payment methods: Credit card, PayPal and Alma.We accept the following credit cards: Visa, Visa Electron, MasterCard, American Express and other international credit cards.We also offer the Alma service for countries within the EU, which allows you to buy and pay in instalments with ease.

What payment methods can I use to place my order?

Placing an order with AEC Paris is very easy. All you need to do is follow these steps:

Placing an order with AEC Paris is very easy. All you need to do is follow these steps:<ul><li style="font-family: Arial, Helvetica, sans-serif;">Choose the product category.</li><li style="font-family: Arial, Helvetica, sans-serif;">View the product(s) that interest you. With a single click, you&apos;ll be able to enlarge the photo and see the detail, composition, technical characteristics, sizes available, reference number, price and more information.&#xA0;</li><li style="font-family: Arial, Helvetica, sans-serif;">Select the delivery address to which you want us to ship your order.</li><li style="font-family: Arial, Helvetica, sans-serif;">Select a payment method: Credit card or PayPal.</li><li style="font-family: Arial, Helvetica, sans-serif;">Confirm the order.</li><li style="font-family: Arial, Helvetica, sans-serif;">You&apos;ll receive an email confirming your order, and another when it ships - together with a tracking link so you can check its status.</li></ul>

How does the order process work?

If none of these suggestions resolves the issue, please get in touch with our customer service team via the following contact form.

<ol><li style="font-family: Arial, Helvetica, sans-serif;">Make sure to remove any special characters such as / ( &amp; &#x20AC; * . or # from the shipping/billing address. You will also need to check that you have filled in all mandatory check-out fields.</li><li style="font-family: Arial, Helvetica, sans-serif;">It you are placing your order from a mobile phone, try from another mobile or from a computer.</li><li style="font-family: Arial, Helvetica, sans-serif;">Try deleting cookies and clearing the cache. If this does not work, try changing browser.</li><li style="font-family: Arial, Helvetica, sans-serif;">Your payment may have been rejected by your bank. You should get in touch with your bank to find out if this is the case. They will also be able to help you to unblock your credit/debit card or other payment method (e.g. PayPal).</li></ol>If none of these suggestions resolves the issue, please get in touch with our customer service team via the following <a href="https://atelier-emma-chloe.fr/pages/contact">contact form</a>.

Why can't I place my order or complete the check-out process?

Once you've placed your order, you will receive a confirmation email. If you don't receive this, please get in touch with our customer service via the contact form.

Once you&apos;ve placed your order, you will receive a confirmation email.If you don&apos;t receive this, please get in touch with our customer service via <a href="https://atelier-emma-chloe.fr/pages/contact">the contact form</a>.

How can I check that I have placed my order correctly?

In every newsletter you receive, you can unsubscribe by clicking "Unsubscribe from this list".

In every newsletter you receive, you can unsubscribe by clicking &quot;Unsubscribe from this list&quot;.

Can I unsubscribe from the AEC Paris newsletter?

The www.atelier-emma-chloe.fr site is available in French and English.

The <a href="//www.atelier-emma-chloe.fr">www.atelier-emma-chloe.fr</a> site is available in French and English.

How many languages is the site available in?

To ensure fast delivery, orders are forwarded to our logistics teams shortly after validation. Once this step is completed, it is unfortunately not possible for us to modify or cancel the order.

To ensure fast delivery, orders are forwarded to our logistics teams shortly after validation. Once this step is completed, it is unfortunately not possible for us to modify or cancel the order.

Can I modify my order once it has been placed?

Yes. From the shopping basket, you can delete items you no longer wish to buy - as long as you have not yet completed and paid for the order.

Yes. From the shopping basket, you can delete items you no longer wish to buy - as long as you have not yet completed and paid for the order.

Can I remove an item from my order?

Yes. If you enter your email address in the "Newsletter" field, you'll receive information about our latest additions and promotions.

Yes. If you enter your email address in the &quot;Newsletter&quot; field, you&apos;ll receive information about our latest additions and promotions.

Can I receive periodic email uptades with the latest AEC Paris additions and offer?

AEC Paris

What is the shopping process?

I need assistance to place an order

I've lost my Gift Card's code.